![]() If I get the time, I might tear the old printer apart and see if I can figure out any other options as I do not want to ditch a relatively new All-in-One. Test pages print perfectly except black box is. ![]() Don't reply back with the troubleshooting guide - I've read the whole thing. Now I read that this is a common problem. Have done alignment, clean print heads, checked venting, etc. Don't worry though as I have a few steps to determine the issue and find a solution as. I understand that your printer is not printing in black and you have already done some preliminary troubleshooting. Bought new HP ink, can't get black to work. I would be happy to help you with your HP Photosmart 5520 Printer. I tried one of the easier suggestions on YouTube but it did not work. I'm having the same problems as everyone else with 5520 Printer. I was not willing to invest the time and effort to do so but you may want to do a quick review there if you try that option. I found one YouTube video where someone went through great lengths to remove the printer heads and clean them. Happy New Year to Brian - There was nothing that could be done from a parts perspective so, after discussing with HP Support, I went with a replacement printer. 5) Select the chat or get phone number options based on your preferences. 4) Select the country from the drop-down. Many thanks to Marcin Błaczkowski for his wonderful solution. Please call HP Support to obtain a replacement printhead, you may use the following steps to contact your regional HP Support: 2) Select your product type below. ![]() This solved my black ink printing problem without the need to take the printer to bits - takes only 5 minutes and requires nothing more than paper towels and dish washing liquid mixed with water. Well I got this solution from youtube: - link is Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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